M A D E B Y H A N D
All of our items are handmade in our South Portland studio. There are a few exceptions to this rule which are described throughout this site. Please allow for 2 weeks from the time payment is received for your item to ship. If you have any question feel free to shoot us an email at firstname.lastname@example.org before you place your order.
S H I P P I N G
We ship domestic orders through USPS 2-Day Priority Mail for a flat rate of $9 which includes a tracking number and insurance. SALT GRASS is not responsible for lost or damaged packages and therefore cannot be held accountable for orders shipped via USPS once it leaves our studio. We have yet to have a problem with USPS and feel they are the most reliable service. We also offer a 3-Day First Class Mail option for $5, which does not include insurance. For questions about shipping please email us at email@example.com. We are happy to accommodate international and next day shipping needs.
R E T U R N S & E X C H A N G E S
If you are not fully satisfied with your purchase we are happy to exchange it. All items must be unworn and in its original packaging within 30 days of purchase for store credit only. Many items with a stone CANNOT be resized so please make sure you have the correct size before you order. We highly recommend using our accurate at home ring sizer if you are unsure of your size. We cannot accept returns on custom items. Please note that we are not responsible for shipping charges on returned, exchanged or repaired items. SALT GRASS Jewelry cannot be held responsible for items shipped to us, therefore, we ask that you use a traceable and insurable mailing service. Please email us at firstname.lastname@example.org before shipping to authorize the return and to let us know to watch out for your package.
R E P A I R S
Due to the one-of-a-kind nature of our products repairs are accepted on a individual basis only. Most repairs are quick and easy if there are no stones involved. Other items with stones can require multiple steps and therefor are a laborious process which is similar to making a new piece. Because of this some of our repairs have a minimum repair fee which is half the price of the the item (current pricing) + shipping. Please email us at email@example.com for questions.
J E W E L R Y C A R E
We make quality items but with any fine jewelry, some pieces can be quite delicate. Please take care to store them properly and treat your pieces gently. Care is the responsibility of the wearer. Always remove your jewelry before swimming or bathing. Some chemicals/perfumes/oils can change the color of the metal on your jewelry. We have jewelry polishing cloths available to help clean your jewelry, but please don't use other chemicals or cleaners which can be too harsh for certain stones or finishes. Stones can scratch and crack if they are rough-housed too much and similarly enamel, as it is glass, can crack if it is hit or dropped. With proper care your pieces should last a lifetime.
G O L D - F I L L E D M E T A L
What is it!? Gold-filled metal is jewelry composed of a solid layer of gold (typically constituting at least 5% of the item's total weight) mechanically bonded to a base of either sterling silver or some base metal (sourced Wikipedia). This makes gold-filled metal a great choice for those who prefer the gold color but want a more economical option. Unlike brass, which has leave a green mark on some people, gold filled metals leave no mark, tarnish much less and last much longer then gold plaiting.