M A D E B Y H A N D
All of our items are made by hand in our Portland studio. We hammer, bend, form, sand and solder just about every component. There are a few exceptions to this rule which are described throughout this site. That being said, please allow up to two weeks for your items to ship. If you have any question feel free to shoot us an email at email@example.com before you place your order.
S H I P P I N G
We ship domestic orders through USPS 2-Day Priority Mail for a flat rate of $9 which includes a tracking number and insurance. Salt Grass is not responsible for lost or damaged packages and therefore cannot be held accountable for orders shipped via USPS once it leaves our studio. We have yet to have a problem with USPS and feel they are the most reliable service. We also offer a 3-Day First Class Mail option for $5, which does not include insurance. For questions about shipping please email us at firstname.lastname@example.org. We are happy to accommodate international and next day shipping needs.
R E T U R N S & E X C H A N G E S
If you are not fully satisfied with your purchase we are happy to exchange it. All items must be unworn and in its original packaging within 14 days of purchase for store credit only. Many items with a stone CANNOT be resized so please make sure you have the correct size before you order. We highly recommend using our accurate at home ring sizer if you are unsure of your size. We cannot accept returns on custom items. Please note that we are not responsible for shipping charges on returned, exchanged or repaired items. Salt Grass Jewelry cannot be held responsible for items shipped to us, therefore, we ask that you use a traceable and insurable mailing service. Please email us at email@example.com before shipping to authorize the return and to let us know to watch out for your package.
R E P A I R S
Due to the one-of-a-kind nature of our products, repairs are accepted on an individual basis only. Most adjustments are quick and easy but some items with stones, can require multiple steps and therefore be a laborious process. Because of this, some of our repairs have a minimum fee which is half the price of the item (current pricing) plus shipping. Please email us at firstname.lastname@example.org for questions.
G O L D - F I L L E D M E T A L
Gold-filled metal is a great choice for those who prefer gold color but aren't ready for the financial price of solid 14k gold. Gold-filled metal is made from of a thick layer of 14k gold mechanically bonded to a base alloy like brass. It is a much thicker layer of gold than gold-plaiting which will rub off within weeks. Gold-filled items will keep their color for years. They may leave a light green mark on some people although most people do not have this reaction. Brass is more likely to do this.
R E C Y C L E D M E T A L S
We use reycled metals for A L L of our silver and gold cast metals. Our supply of raw brass, silver, and gold are also made from recycled metals. Currently, we do not have access to recycled gold-filled metals but we are on the search!